HOW TO ORDER
Our books are available at our branches as mentioned in contact us page or online via swasambookart.com
PAYMENTS
Credit Card Payments
We accept VISA, MasterCard and American Express Credit Cards, both Indian and International.
Debit Cards
We accept VISA, Master Card, Rupay and Maestro Debit Cards issued by the banks based in India.
Internet Banking
We accept payment through Internet Banking for all major banks.
IMPS
We accept payment through IMPS as well. Immediate Payment Services is an interbank electronic instant mobile money transfer service through mobile phones in India.
Payments by Demand Draft/Cheque/Money Order
You can make the DD or cheque in favour of "SWASAM BOOKART" payable at Chennai and send it to us at the address given below:
Swasam Bookart, #5, Castle Valley, Near Casa Grande, Vengadamangalam Main Road, Ponmar, Chennai - 600 127.
In case of cheque payments, orders will be processed only after clearance of the cheque. We accept cheques which are payable at chennai. Do make sure that your book is NOT shown as Out of Stock on swasamboookart.com before you send us your payment.
Swasam Bookart collects flat Rs.30 as delivery charge through out India for all online transactions. We will process your order upon receiving your payment and your book will be couriered to you, or sent by Government Registered Post if there is no Courier Service operational in your area.
Enclose a covering letter with the name and author of the book, your shipping address, phone number and email address. Also, kindly send us an email informing us that you have sent your DD/Cheque. It will help us process your order quick.
For payments through money orders, send them to the address mentioned above. Please inform us in advance before sending the money order.
SHIPPING AND DELIVERY
Delivery charges
Swasam Bookart collects flat Rs.30 as delivery charge through out India for all online transactions.
Estimated delivery time
The estimated time of delivery is mentioned on my orders page. It may differ from one book to another. Please read below for an explanation of delivery estimates:
Mentioned as 3 days delivery time: These items will also be mentioned as "In Stock". For all areas serviced by reputed couriers the delivery time will be 3 business days. For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location. Business days exclude public holidays and sundays.
Mentioned as more than 3 days delivery time: We procure and ship the books within the time specified on the books details page. Some books have to be imported from outside India. These items are mentioned sometimes as "Imported" on the books details page and can take 10 or more days to reach you. You can always rest assured that you will receive your order within the time specified.
Replacement Policy: If you have received a damaged or defective product or it is not as described, you can get a replacement within 30 days of delivery at no extra cost.
RETURN AND CANCELLATION POLICY
Cancellation of order
Kindly send us an email giving details of cancellation, clearly mentioning your Order Id. Please call Swasam Bookart Customer Care at Phone: +91-81480 66645/+91-81480 66646 for any assistance.
Cancellation Policy:
No cancellations are accepted. If there is any defect in the product delivered to you only then we accept cancellations. We either offer you an e-gift voucher for the cancelled amount or we shall be refunding the amount back to you within 4-7 working days depending on your bank. In case of cancellation and refund due to error from the customer, the customer will be charged upto 15% on Credit card/Debit Card/Net Banking transactions off the total order value. Kindly send us an email giving details of cancellation and clearly mentioning your Order Id.
In case we are unable to meet the requirement of the order placed, we reserve the right to cancel any order. However, we will ensure that communication of cancellation of an order is intimated within appropriate time to the customer, and full/partial refund is made in reasonable time. Please contact us on swasambookart@gmail.com or speak with customer care on Phone: +91-81480 66645/+91-81480 66646 (10.00 AM to 7.00 PM IST, Mon-Sat) for any doubts and concerns.
PLEASE NOTE:
1. Currently, each order may be shipped only to a single destination address. If you would like to ship products to different addresses, you will need to place multiple orders.
2. Product with different packaging characteristics or availability may need to be shipped separately.
PRIVACY POLICY
As a registered member of the Swasam Bookart, you will be entitled to savings and benefits on purchase of books and other items. In addition, you can look forward to receiving periodic newsletters and exclusive promotions offering special deals.
That's why we've provided this Privacy Policy that sets forth our policies regarding the collection, usage and protection of personal information of those using the swasam family websites. Personal information means information that can be linked to a specific individual, such as name, address, telephone number, email address and credit card number.
We encourage you to review our Privacy Policy and become familiar with it, but please note that we review our Privacy Policy from time to time, and we may make periodic changes to the policy in connection with that review. Therefore, you may wish to bookmark this page and/or periodically review this page to make sure you have the latest version.
This Privacy Policy explains the following:
What personal information does Swasam Bookart collect from me and how do you use it?
When browsing our site, you are not required to provide any personal information until you choose to make a purchase or sign up for one of our email newsletters. In order to purchase a book through our site, you must provide us with certain personal information such as your name, debit/credit card number and expiration date, debit/credit card billing address, telephone number and email address. We require this information to process and fulfil your transaction and keep you informed of each transaction's status.
If you choose to become a registered member of Swasam network, you must provide your name, address, email address, a unique login name, password, password validation, and a password hint to help you remember your password. This information is collected through the registration form for several reasons including but not limited to:
To allow us to contact you for customer service purposes, if necessary.
To customize the content of our site to strive to meet your specific needs.
To make product or other improvements to our site.
In addition, we need your email address to confirm your new member registration. As a Swasam bookart member, you will also occasionally receive updates from us about book sales and promotions, special offers, new swasambookart.com services, and other noteworthy items. However, you may choose at any time to no longer receive these email messages. Please see our 'Opt Out Policy' described below for details.
Other Third Parties/Select Partners
From time to time, we might establish a business relationship with other persons or entities whom we believe are trustworthy and whom we have asked to confirm that their privacy policies are substantially consistent with ours. These are known as our Select Partners. In such cases, we might share and cross-reference information, including personal information about you that will enable such persons or entities to contact you regarding products and services that may be of interest to you. We may also combine your personal information with publicly available information and information we receive from or cross-reference with our Select Partners and others. We use that combined information to enhance and personalize your shopping experience with us, to communicate with you about our products and services that may be of interest to you and for further promotional purposes. If you do not want us to share information with Select Partners, please opt out by emailing us accordingly.
Saving Session Data
We automatically log generic information about your computer's connection to the Internet, which we call 'session data', that is anonymous and not linked to any personal information. Session data consists of things such as IP address, operating system and type of browser software being used, and the activities conducted by the user while on Swasam Bookart family websites. We collect session data because it helps us analyze such data as what items visitors are likely to click on most, the way visitors are clicking through the site, how many visitors are surfing to various pages on the site, for how long visitors to the site are staying, and how often they are visiting. It also helps us diagnose problems with our servers and lets us better administer our systems.
Cookies
'Cookies' are small pieces of information that are stored by your browser on your computer's hard drive. There are many myths circulating about cookies, but you should know that cookies are only read by the server that placed them, and are unable to do such things as run programs on your computer, plant viruses or harvest your personal information. First and foremost, you can rest assured that no personally identifiable information (PII) about you (e.g., name, address, etc.) is gathered or stored in the cookies placed by the swasambookart.com website and, as a result, none can be passed on to any third parties. Cookies allow us to serve you better and more efficiently, and to personalize your experience at our site.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place.
Information automatically collected when you visit our websites:
When you visit our websites, we automatically record information that your browser sends whenever you visit a website. For example, we may receive and collect: the name of the domain and host from which you access the Internet; the Internet Protocol (IP) address of the computer you are using; the date and time you access our websites; and the Internet address of the website from which you linked directly to our sites. We use this information to monitor the usage of our websites and as necessary for our business. This information does not include personal information.
Corrections to your information
You can access and update all your personally identifiable information that we collect online by logging into your account at ours by providing user id and secure password.
What other information should I know about my privacy?
Swasam websites contains no links to other websites. Please note that when you click on one of these links, you are entering another web site for which swasambookart.com assumes no responsibility. We encourage you to read the privacy statements of all such sites as their policies may be materially different from the Swasam Privacy Policy. Of course, you are solely responsible for maintaining the secrecy of your passwords, and your Swasam membership account information.
In addition to the circumstances described above, Swasam Bookart may disclose the site member information if required to do so by law, court order, as requested by other government or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable including, without limitation, to protect the rights or properties of swasambookart.com or when we have reason to believe that disclosing the information is necessary to identify, contact or bring legal action against someone who may be causing interference with our rights or properties, whether intentionally or otherwise, or when anyone else could be harmed by such activities.
Of course, you may always submit concerns regarding our Privacy Policy or our privacy practices via email to swasambookart@gmail.com. Please reference Privacy Policy in your subject line. Swasam bookart will attempt to respond to all reasonable concerns or inquiries within five business days of receipt.
DISCLAIMER AND TERMS & CONDITIONS
The hosting of this site is a mere convenience for the users to exchange news, views and information and does not constitute or imply a warranty of any sort, including, but not limited to, the accuracy, sufficiency or completeness of any information contained therein, whether contributed by a user or otherwise. The contents provided in this web site are only for information purpose. The application and impact of laws can vary widely based on the specific facts involved. Given the changing nature of laws, rules and regulations, and the inherent hazards of electronic communication, there may be delays, omissions or inaccuracies in information contained in this site. In case of articles / write-ups / messages (or any other such material) contributed by the esteemed members of the site, whether by way of discussion forum or otherwise, Swasam Bookart does not guarantee the reliability of any such material and Swasam Bookart shall not be responsible for any loss whatsoever caused by, or by the use of such material.
While we have made every attempt to ensure that the information contained in this site is obtained from reliable sources, Swasam Bookart is not responsible for any errors or omissions, or for the results obtained from the use of this information. In no event will Swasam Bookart be liable to anyone for any decision made or action taken in reliance on the information in this site or for any consequential, special or similar damages, even if advised of the possibility of such damages. Certain links in this site may connect to other Web Sites maintained by third parties, over whom Swasam Bookart has no control. Swasam Bookart makes no representations as to the accuracy or any other aspect of information contained in other Web Sites.
The contents of this site, https://www.swasambookart.com are electronically generated. All our communication with you would be in electronic form either by e-mails or by posting notices and messages on the website. And you agree to receive and accept all communication related to services offered by https://www.swasambookart.com.
You can visit and make personal use of this site and services. However, you are restricted from downloading or modifying any portion of the website including images. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of www.swasambookart.com
You agree to provide a valid e-mail address and create an account with password and at https://www.swasambookart.com in order to take services from www.swasambookart.com You are also responsible for maintaining your account and protect account password and for restricting access to your computer, and agree to accept responsibility for all activities that occur under your account or password.
You may post reviews, comments, submit suggestions, ideas, questions, etc, so long as the contents are not illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable and do not consist of or contain software viruses, political and commercial campaigning, mass mailings, or any form of "spam".
If you do post content or submit material, and unless we indicate otherwise, you grant https://www.swasambookart.com a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, distribute, and display such contents throughout the world in any form.
https://www.swasambookart.com has the right but not the obligation to monitor and edit or remove any activity or content. https://www.swasambookart.com takes no responsibility and assumes no liability for any content posted by you or any third party. All items purchased from https://www.swasambookart.com are subject to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier and we are not liable for the same thereafter.
https://www.swasambookart.com attempt to provide as accurate a description as possible. However, https://www.swasambookart.com cannot guarantee that product descriptions or other contents of this site including the product prices are accurate, complete, reliable, current, or error-free. If a product offered by www.swasambookart.com is not as described, you may return it, in unused condition, for a full refund as governed by the existing Refund policy of the https://www.swasambookart.com
Disputes
Any dispute or claim relating in any way to your visit to https://www.swasambookart.com or to products you purchase through www.swasambookart.com only be in the jurisdiction of the Courts of India. Arbitration under this agreement shall be conducted under the rules and prevailing Laws. The arbitrator's award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
Applicable Law
By visiting https://www.swasambookart.com, you agree that the laws of INDIA, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and https://www.swasambookart.com
Site Policies
We reserve the right to make changes to our site policies, and these Terms and Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.